If you purchased your items from below platform, please submit your warranty cases to original seller. We won’t directly cover the warranty from these selling platforms. But we do cover warranty to our distributors and authorized resellers. They will submit your cases to us. Thank you for your understanding!
ebay, aliexpress, newegg, lazada
Warranty Terms & Periods:
1. Warranty terms differ from one country to another due to local laws and regulations. The below terms serve as warranty guidelines for all distribution areas. Please inquire your local resellers for detailed warranty service.
2. ID-COOLING guarantees all brandnew products are free from defects of function and workmanship. All products purchased from authorized retailers or resellers are covered by ID-COOLING warranty program.
3. Warranty period commences from the date of purchase. Please keep the warranty card, purchase invoice for your warranty service.
3. Warranty shall void in case of unauthorized modification, changes of non ID-COOLING parts, components alterations, or improper handling, or when users do not follow the right instructions.
4. Before you submit your product for RMA, please make sure you have your purchase invoice with you. You shall submit the warranty claim first to their original reseller/retailer with valid proof of product defects or failure.
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Liquid Cooling |
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DASHFLOW Series |
3 Years |
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ZOOMFLOW Series |
2 Years |
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AURAFLOW X Series |
2 Years |
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FROSTFLOW X Series |
2 Years |
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Air Cooling |
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SE Series |
2 Years |
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IS Series |
2 Years |
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DK Series |
2 Years |
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Case Fan |
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ZF Series |
2 Years |
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DF Series |
3 Years |
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XF Series |
2 Years |
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SF Series |
2 Years |
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NO Series |
1 Year |
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PL Series |
1 Year |